Tuesday, January 12, 2010

Can you take the phone back if its faulty?

Lifehacker Australia has just put out an article regarding a recent judgment about warranties on phones. Vodafone lost a court case against the ACCC on the issue of replacing phones that were faulty.

Following the judgment against them, Vodafone has agreed to the following conditions:
  • Provide replacements (rather than repairs) for Nokia, Apple, BlackBerry and INQ phones that fail within the first 28 days
  • Provide an express repair warranty for the life of any service contract on phones from the same manufacturers, excluding Apple
  • Provide an express repair warranty for 24 months for active prepaid customers who have acquired their phone from Vodafone
  • Provide a replacement loan phone for customers and ensure repairs are completed in a timely manner
See the rest of the article here.

Three or Vodafone's Warranty statement is on their website:

3 Mobile’s Repair Warranty
Enjoy peace of mind when you purchase a new mobile or modem from 3. With 3’s Repair Warranty you are provided with FREE protection from the cost of repairing a defective device for 2 years from the date of purchase! This warranty offer applies to new Nokia, Sony Ericsson, LG, BlackBerry, Samsung, HTC, Huawei, INQ and ZTE devices on:

24 months plans

12-month plans

Month-by-Month plans


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